Privacy Policy

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iTutorGroup Inc. and its affiliates (hereinafter referred to as "we" or "iTutorGroup") respect and protect the privacy rights of all users. We will collect, store, use, protect and share the user's personal information in accordance with the provisions of this Privacy Policy. We are committed to protecting the integrity and confidentiality of your information and act in a careful and sensible manner.

We hope to explain to you how we collect, store, use, protect and share your information through this Privacy Policy. Therefore, we will endeavor to make the relevant technical terms in this Privacy Policy concise and provide further explanation for your ease understanding.

By clicking "Sign Up", you agree to be bound by the provisions of this Privacy Policy, and understand that agreeing to the terms will be deemed as your written consent to iTutorGroup to collect, store, process and use your personal information. Please read it carefully.

Know about iTutorGroup

iTutorGroup is an international group company which offers live online interactive language instruction, customized vocabulary and sessions by professional consultants, as well as a tailored monitoring system, all available 24 hours a day, 7 days a week, 365 days a year, at anywhere.

What Information Do We Collect?

We will collect your personal information for the purposes specified in this Privacy Policy. The methods of collection and use of this personal information may include, but are not limited to, telephone, facsimile, electronic media and the Internet or other appropriate media. The personal information we collect is as follows:

Personal Data

When you apply to be our teacher or register an account on this website or any subsidiary website, you will be required to provide your personal information, which can be used to identify, communicate with you or transfer payments to you, including but not limited to your name, photo, images, ID number, passport number, gender, address, e-mail address, telephone number, mobile number, other online communication account (such as Facebook, WhatsApp, Line, WeChat, Skype and so on), and bank account information.

Qualification certificates

To be our teacher, you need to meet some qualifications and provide relevant certificates to us, such as university diploma, proof of employment or resignation, TESOL certificate, prepared lesson plans, customer testimony, ID card, passport, alien resident certificate, resident permit and any other documents related to your qualifications or experience in teaching referenced in your profile.

Interview Records

For the purpose of evaluating the possibility of our cooperation, expediting the interview and facilitating the evaluation process, if you attend any online teaching test or any interview with any person from our subsidiary company or agency, no matter via telephone, video call, or face-to-face, we may record all or part of such tests and interviews. Once you participate in the test or interview, you agree to the recording and storage of such audio or video recordings in our system.

Log Records

For the purpose of preventing ID theft and account fraud, securing our system, maintain the integrity of data , we may record any account 's log activities such as where it log in and out , how it log in and out , what it operates between login and logout on our website . Ones you log in our system, you agree to the recording and storage of such login activities.

Performance Records

For the purpose of evaluating your performance, preventing inappropriate language and behavior, letting our clients or members review after classes, if you attend any online teaching course, we may record all or part of the course including your voice, accent, intonation, vocalization, facial expression, body movements, languages, typing content, evaluation of the clients and other part of your performance to review afterward. Once you participate in any online teaching course, you agree to the recording and storage of such audio and video recordings in our system.

IP Address and Browser Version

All websites of iTutorGroup and its subsidiaries record both the IP address of your computer and the type of browser in use, but no connection is made between such data and anything that can readily identify you. In other words, we will track the details of use, but you will remain anonymous. The reason we record this information is to verify your usage patterns and the website's usage circumstances in order to help improve the design and layout of our website.

Cookies

When you visit our website, either directly or by clicking through hyperlinks appearing on third-party websites, or use one or more of our Services, we may collect the details of your visits, such as the traffic data, location data, logs, and other communication data and the resources that you access and use on the website. Such cookies do not collect any other information stored on your computer's browser or hard drive. Most browsers provide an option to prevent information on your computer from being stored on cookies.

How We Use Your Information

We will process and use the information as specified below within the time period as stated for each purpose, or within the retention period in accordance with the relevant laws and regulations or in line with the business needs or individual contracts (whichever is longer).

General Use

We may use your Information to:

- Verify information you provide us

- Register your account

- Update your teacher profile

- Contact you for questions and feedback

- Recognize you when you return to our website

- Authentication, security, fraud monitoring

- Store information about your preferences, allowing us to customize our site according to your individual interests

- Evaluate your performance under the contract between you and us

- Analyze the relevance of your performance to teaching effectiveness

Technical Purpose Use

We will use the collected information to ensure that:

- Your audio and video hardware settings and internet bandwidth meet our requirements

- We can provide you with the necessary assistance in case of any technical issues

- Speed up your searches, improve our services and enhance your experience with us

- Enable us to provide a safer community for all of our users

- Improve our website and system

Sharing with Third Parties

We may share your information with our partners, vendors, agencies, service providers, affiliates, members or clients for following purposes:

- Background check

- Interview or/and training

- Bank payment

- Website hosting

- Database maintenance

- Effectively dealing with technical issues

- Improvement of the safety and integrity of the system and service

- Advertising services

- Full understanding and knowledge of clients

- Analyze and optimize our training skills, teaching skills and services qualities

- Product and contents design

Providing to Government as Required by Law

We may access, preserve, and disclose your personal information or other account information if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our or others' rights, property, or safety.

Storage and Retention of Your Information

Period

We implement data retention policies and records to ensure that personal data will not be kept longer than is necessary in relation to the purpose for which they were collected.

Different retention periods apply to various types of personal data that we hold, depending on the respective data collection/usage purpose and relevant legal requirements.

Location

Our website is hosted on our computer servers in Hong Kong, Beijing, Shanghai, Taiwan, Japan, America and other new locations where we set up our computer servers. Therefore your information may be processed and stored in aforesaid locations. Your use of our website and system or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.

Your Rights to Your Personal Information

You have rights to decide whether or not to provide personal information at your sole discretion. However, your refusal, submission of incomplete information and/or any failure to disclose your personal information to us may lead to our inability to provide you with the relevant or more suitable services. And you have following rights to your personal information:

Right to Withdraw Consent

You are able to withdraw your consent to authorize us collect and process your information at any time by contact us. The withdrawal of you consent will not affect the lawfulness of the collection, use, and process of your information on your consent up until the date we receive a written notice of that you withdraw your consent.

Right to Review and Copy Your Personal Information

You may submit any inquiry and request for review or make duplications of your personal information.

Right to Rectify or Update Your Personal Information

You have the right for rectifying and updating your submitted registration information to make sure that your information on our system is current, complete and accurate. You can rectify or update your information by logging into your account and accessing your account settings.

Right to Restrict or Stop the collection, process or usage of Your Personal Information

You can ask us to restrict or stop the collection, processing or use of the personal information.

Right to Delete or Erase Your Personal Information

You may submit any request to remove, delete, erasure your personal information in case it is no longer needed for the purposes for which your information initially collected or processed or when your withdrawn your consent or ask us to stop process your information.

Right to Data Portability

You have the right to request us to transfer the data that we have collected to another organization you assigned, or directly to you, under certain conditions.

We may charge you a reasonable fee for the cost incurred when you submit unfounded or excessive inquiries or requests about rights mentioned above.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: recruiting@itutorgroup.com.

Security

By submitting your personal data, you agree to the storing of the collected data in our internal systems. Your personal information will be dealt with using Secure Sockets Layer (SSL) encryption. As such your information can be transmitted over the Internet without being intercepted or read.

Please be reminded that any information you disclose on this website may become public information. You should therefore be extra cautious when disclosing personal information to any person. When logging in, we also insist on using password authentication so as to prevent your personal information file from being accessed without authorization. When an opened webpage sits idle longer than a set time, we will automatically log you out to safeguard the security of your information usage.

Otherwise, we will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. However, no transmission of data via the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional access, use or disclosure of your information.

Links to Other Website

Our website may contain links to other websites. Please note that we are not responsible for the protection of your privacy on other websites. When leaving our website, it is recommended that you should be extra cautious and carefully study the privacy protection policies of other websites that collect identifiable personal information. This Privacy Policy only applies to the information collected on our website.

If other websites provide any search engine function, it is provided for the convenience of the users to access the desired information quickly. The information received by the users is the direct result of using the search engine. It does not mean that we have any cooperative relationship with the operators behind the hyperlinked websites. If you encounter any dispute or damages for accessing such websites, please contact such websites' operators directly. We assume no responsibility.

Referral of friends

If you wish to refer your friends or family members to join us or participate in related activities, you will need to provide their email address on behalf of your friends or family members. We will then send an auto-generated email to invite them to visit our website. Your friend will be subject to this Privacy Policy and the terms of service of iTutorGroup.

Changes to This Privacy Policy

We aim to meet high standards and our policies and procedures, so we will review this Privacy Policy constantly. Therefore, depending on the actual needs or following the laws or regulations, we may make appropriate amendments to this Privacy Policy, protective clauses and other relevant provisions. We will provide notice to you of any changes by any reasonable way including sending an email to you and/or posting such notice and the amended policy on our teaching portal. Your continued use of our websites after the notice or announcement of changes to this Privacy Policy constitutes your acceptance of these changes and that any information collected or provided after such change will be governed by the updated Privacy Policy.

Your Opinion

We value your experience and invite you to share your opinion or feedback regarding our websites and our services. If you have any comments, questions or suggestions on this website, our service or this Privacy Policy questions, please fill-in the contact form here.